The Grass Yard

nick clarke

2 months ago

Found the perfect cladding for our project that was the right product and colour, and well within our budget. The service and attention we received was flawless from start to finish. We really couldn't be any happier. Well done.

Ryan Hunter

2 months ago

Just had new grass installed by Paul and team. Great service from initial visit to the shop through to grass being finished. Experts with excellent product, recommend to anyone. Thanks again.

Amy Ireland

3 months ago

We ordered artificial grass - specifically PU backed from The Grass Yard due to their excellent description regarding drainage capability as we have 2 small dogs. We followed all their guidance online about laying the grass and my husband is a professional in this field - so was content with their advice. Unfortunately water just sits excessively on the grass. It doesn’t drain for hours and we have never seen such poorly draining grass. I contacted them a number of times and followed all advice (including not cutting it in initially as we could see there was a drainage issue( - they asked us to fully fit it and we continued having an issue. They were friendly, however they kept saying we had used sand (even after numerous videos and pictures) and then told us this is normal drainage for artificial grass, even though we know 100% it is not. They were not willing to do anything about it at all. Just expected us to loose the £700 we had spent and then fork out again to replace as it was not fit for purpose OR as described. Luckily PayPal have stepped in and refunded us in full based on the evidence provided of being mis-sold. We can now replace with good quality artificial grass that will be bought elsewhere. I would avoid using the grass yard as they are not supportive or customer focused when it comes to poor OR faulty products. They are continuing to sell this still.

PIOMAR DESIGN AND BUILD LTD

a month ago

We ordered a composite posts and, two days after placing the order, we were informed that the posts would not be available, despite being assured before ordering that everything was in stock and would be delivered on time. The day before the installation, we were told the posts might not be available for over a month. By that point, our customer's existing fence had already been removed, leaving us without the materials to complete the job. We are now waiting for a refund. We paid by bank transfer immediately, so we expected the refund to be processed just as quickly. Instead, we were told we are "in the refund queue," and no one could tell us how long it would take because they simply don't know. This is what can happen when a company operates on a dropshipping model without accurate stock control. Think twice before ordering. Unfortunately, based on our experience, we cannot recommend this company.

Arnas Lukosevicius

2 years ago

Absolutely outstanding service! This shop offers a fantastic range of composite decking, treated timber, and fence slats at unbeatable prices. The staff is incredibly helpful and knowledgeable, ensuring a smooth and satisfying shopping experience. Highly recommend for all your outdoor project needs!